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Tuesday July 7, 2009
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Hosted by Bonnie North

Guests: David Hekman, Reginald Baylor, Joe Kurth, Dave Haseman, Bill Florescu
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Customer Satisfaction Based on Race & Gender
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David Hekman is an Assistant Professor of Management in the Sheldon Lubar School of Business at UW-Milwaukee, and the lead author of an article on whether racial and gender biases influence customer satisfaction. The article will be published in a future issue of the Academy of Management Journal.


Pfister Artist-in-Residence
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Reginald Baylor, the Pfister Hotel's first artist-in-residence, created this work entitled "Today We Escape." Milwaukee artist Reginald Baylor is the first artist in residence at the Pfister Hotel. Joe Kurth is the hotel’s general manager. Kurth explains why the Pfister Hotel has launched an artist-in-residence program.


E-Security
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Dave Haseman is director of the Center for Technology Innovation at the University of Wisconsin – Milwaukee, and a regular contributor to Lake Effect on computers, software and high-tech. He spoke with Dan Harmon about e-security.


Florentine Opera Update
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Bill Florescu is the General Director of the Florentine Opera Company. Their 2009-2010 season gets underway this fall with a production of Puccini’s Tosca.


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